PAIA Manual.

1. Purpose of This Manual

This manual is prepared in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA"). It sets out the records held by NetCore 145 (Pty) Ltd and explains how members of the public may request access to those records.

2. About NetCore 145 (Pty) Ltd

NetCore 145 (Pty) Ltd is a private company registered in South Africa.

• Registration Number: 2026/672038/07
• Registered Address: 145 Jasons Way, Riebeeckstad, Welkom, Free State, 9459
• Email: support@netcore145.co.za
• WhatsApp: 072 119 4887

We provide website design, development, hosting setup, business email setup, Google visibility, SEO setup, automation, and related digital services for businesses.

3. Information Officer

In terms of PAIA and POPIA, the following person has been appointed as Information Officer for NetCore 145 (Pty) Ltd:

4. Guide on How to Use PAIA

The Information Regulator has compiled a guide on how to use PAIA. This guide is available from the Information Regulator at:

• Website: www.inforegulator.org.za
• Email: enquiries@inforegulator.org.za
• Telephone: 010 023 5200

5. Categories of Records

The following categories of records are held by NetCore 145 (Pty) Ltd, subject to the grounds for refusal set out in PAIA:

5.1 Company Records

• Company registration documents (CIPC).
• Memorandum of Incorporation.
• Beneficial ownership records.
• Director and shareholder records.
• Company resolutions and minutes.

5.2 Financial Records

• Banking records and statements.
• Invoices, quotes, and receipts.
• Tax records and returns (SARS).
• Financial statements and management accounts.
• VAT records (if applicable).

5.3 Client Records

• Client contact details and business information.
• Project files, briefs, and proposals.
• Signed agreements and service contracts.
• Correspondence with clients.
• Deliverables and project documentation.

5.4 Supplier and Service Provider Records

• Supplier agreements and contracts.
• Purchase orders and invoices.
• Service level agreements.
• Correspondence with suppliers.

5.5 Human Resources Records

• Employee and contractor records (where applicable).
• Contracts of employment or engagement.
• Payroll and remuneration records.
• Tax and statutory records (PAYE, UIF, SDL).

5.6 Information Technology Records

• Website content and code.
• Hosting and domain records.
• Email and communication records.
• Analytics and website performance data.
• Security and access control records.

5.7 Personal Information Records (POPIA)

• Records of personal information processed under POPIA.
• Consent records.
• Data breach records.
• Requests for access, correction, or deletion of personal information.
• PAIA and POPIA compliance records.

6. Request Procedure

To request access to records held by NetCore 145 (Pty) Ltd, please follow these steps:

• Complete Form C, as prescribed by the Information Regulator.
• Submit the completed form to support@netcore145.co.za.
• Pay the prescribed request fee, if applicable.
• Provide sufficient detail to enable us to identify the record you are requesting.
• Specify the form of access you require (e.g., copy, inspection).

We will respond to your request within 30 days as required by PAIA, unless an extension is lawfully required.

7. Prescribed Fees

The following fees apply to requests for access to records, in line with PAIA regulations:

Fees may be waived in certain circumstances as provided for in PAIA.

Where the actual cost of providing a record exceeds the prescribed fee (e.g., USB drives, courier delivery), the requester will be liable for the actual cost, subject to prior agreement.

8. Grounds for Refusal

Access to records may be refused in certain circumstances, in line with PAIA. Grounds for refusal include, but are not limited to:

• Protection of the privacy of a third party.
• Protection of commercial information of a third party.
• Protection of confidential information.
• Protection of the safety of individuals and property.
• Records that are legally privileged.
• Records that are subject to a legal duty of confidentiality.
• Records that may prejudice a legal investigation or legal proceedings.

9. Remedies Available

If a request for access is refused, the requester may:

• Apply to a court for appropriate relief.
• Lodge a complaint with the Information Regulator.

10. Processing of Personal Information

NetCore 145 (Pty) Ltd processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). Details of how we collect, use, and protect personal information are set out in our Privacy Policy, available on our website.

11. Data Breach Notification

In the event of a data breach, NetCore 145 (Pty) Ltd will notify affected data subjects and the Information Regulator as required by POPIA.

12. Availability

This PAIA Manual is available:

• On our website at netcore145.co.za/paia.html.
• At our principal place of business.
• On request by email to support@netcore145.co.za.

13. Annual Report to the Information Regulator

In terms of PAIA, NetCore 145 (Pty) Ltd submits an annual report to the Information Regulator between 1 April and 30 June each year, detailing the number of requests received and how they were handled.

14. Contact

For questions about this PAIA Manual or requests for access to records, contact us using the details below:

• Information Officer: Boitumelo Kgwatlhe
• Email: Boitumelo@netcore145.co.za
• WhatsApp: 072 119 4887
• Postal Address: 145 Jasons Way, Riebeeckstad, Welkom, Free State, 9459