Terms & Privacy.

1. Acceptance of Terms

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use this website.

2. About NetCore 145 (Pty) Ltd

NetCore 145 (Pty) Ltd is a private company registered in South Africa.

• Registration Number: 2026/672038/07
• Registered Address: 145 Jasons Way, Riebeeckstad, Welkom, Free State, 9459

We provide website design, development, hosting setup, business email setup, Google visibility, SEO setup, automation, and related digital services for businesses.

3. Intellectual Property

All website content, including text, graphics, layouts, images, icons, branding, code, and designs, belong to NetCore 145 (Pty) Ltd or its licensors unless otherwise stated. You may not copy, reproduce, sell, modify, or distribute our website content without written permission.

4. Website Use

You agree not to misuse this website. This includes attempting to interfere with the website, introduce harmful code, copy content without permission, or use the site for unlawful purposes.

5. User Conduct

When using our website and services, you agree to:

• Provide accurate and complete information.
• Use our services for lawful purposes only.
• Not impersonate any person or entity.
• Not attempt to gain unauthorised access to our systems.
• Not use our services to distribute harmful or illegal content.
• Comply with all applicable South African laws and regulations.

6. Consumer Protection Act

Where the Consumer Protection Act 68 of 2008 ("CPA") applies, nothing in these Terms limits any rights the client may have under the CPA. If the client is a juristic person (company/CC) with an asset value or annual turnover exceeding R2 million, the CPA does not apply to this agreement.

7. Project Payments

When you engage NetCore 145 for services, the payment structure will be confirmed in your quote or agreement. Unless otherwise agreed:

• A deposit may be required before work begins.
• The remaining balance is due before final launch, handover, or delivery.
• Work may pause if required payments are not received on time.
• Payments/deposits under R500 are non-refundable.
• Transfers of final website files or deliverables will only be done after the full payment has been received.

8. Minimum Term

Monthly website and hosting packages are subject to a minimum term of 12 months. If a client cancels before the end of the minimum term, the remaining monthly fees for the balance of the term become immediately payable.

9. Cancellation and Refunds

Once work has commenced, cancellation by the client does not entitle them to a refund of any deposit paid. If a project is cancelled mid-way, the client is liable for payment for all work completed up to the date of cancellation.

10. Client Responsibilities

You are responsible for providing accurate business information, content, images, login details, approvals, and feedback needed to complete the project. Delays in providing required material may affect delivery timelines.

11. Revisions and Changes

Projects may include a reasonable number of revisions as agreed in your quote. Extra features, additional pages, major redesigns, or new requests outside the original scope may require an additional fee.

12. Hosting, Domains, and Third-Party Services

Some services may rely on third-party providers such as domain registrars, hosting companies, Google, email platforms, plugins, payment gateways, or analytics tools. NetCore 145 (Pty) Ltd is not responsible for outages, policy changes, price changes, or technical issues caused by third-party providers.

13. Domain & Hosting Renewal

Domain and hosting services are renewed annually. It is the client's responsibility to ensure renewal fees are paid on time. NetCore 145 (Pty) Ltd is not liable for loss of domain, website downtime, or data loss resulting from non-payment of renewal fees.

14. Email Deliverability Disclaimer

While we take reasonable steps to ensure email deliverability, NetCore 145 (Pty) Ltd does not guarantee that emails sent from client accounts will always reach the recipient's inbox. Deliverability depends on third-party email providers' spam filters and the reputation of shared server IP addresses, which are outside our control.

15. Limitation of Liability

NetCore 145 (Pty) Ltd will not be liable for indirect, incidental, special, or consequential damages arising from your use of this website or our services. We aim to provide reliable services, but we do not guarantee that the website or third-party services will always be uninterrupted or error-free.

16. Accuracy of Information

We aim to keep website information accurate and up to date, but we may update services, pricing, packages, features, or content at any time without prior notice.

17. Force Majeure

Neither party shall be liable for any failure to perform its obligations under these Terms if such failure is caused by events beyond reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, government regulations, cyber-attacks, or infrastructure failures.

18. Governing Law

These terms are governed by the laws of South Africa.

19. Dispute Resolution

If a dispute arises from your use of our website or services, we agree to first attempt to resolve it informally through:

• Email communication to support@netcore145.co.za.
• WhatsApp communication on 072 119 4887.

If we cannot resolve the dispute within 14 days, either party may refer the matter to mediation or arbitration in accordance with South African law.

20. Changes to These Terms

We may update these Terms of Use from time to time. Continued use of the website after updates means you accept the revised terms.

21. Entire Agreement

These Terms, together with any quote, invoice, or service agreement issued by NetCore 145 (Pty) Ltd, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.

22. Who We Are

NetCore 145 (Pty) Ltd is a private company registered in South Africa.

• Registration Number: 2026/672038/07
• Registered Address: 145 Jasons Way, Riebeeckstad, Welkom, Free State, 9459
• Email: sales@netcore145.co.za
• WhatsApp: 072 119 4887

23. Information Officer

In terms of POPIA, NetCore 145 (Pty) Ltd has registered an Information Officer with the Information Regulator of South Africa.

The Information Officer is responsible for ensuring compliance with POPIA and PAIA, and for handling all requests relating to personal information and access to records.

23.1 Information Officer Registration Certificate

Our Information Officer registration certificate issued by the Information Regulator of South Africa is available for download below:

You may also verify our registration directly with the Information Regulator of South Africa at www.inforegulator.org.za.

24. Information We Collect

We collect personal information that you provide directly to us when you:

• Complete a contact or enquiry form.
• Request a quote for our services.
• Contact us via WhatsApp, email, or phone.
• Subscribe to our updates or newsletters.
• Engage us for website design, development, or related services.

This may include your name, email address, phone number, business name, website address, and project details.

25. How We Use Your Information

We use your information to:

• Respond to enquiries and project requests.
• Prepare quotes, proposals, and service recommendations.
• Deliver website, hosting, email, SEO, and digital services.
• Improve our website, marketing, and customer experience.
• Send relevant updates where you have requested or permitted this.
• Comply with legal, security, and administrative obligations.

26. Marketing Consent

We will only send you marketing communications if you have explicitly opted in. You can withdraw consent at any time by contacting us at support@netcore145.co.za or by clicking "unsubscribe" in any marketing email.

27. Website Analytics and Cookies

We use cookies and analytics tools (including Google Analytics) to understand website traffic, page performance, and visitor behaviour. These tools help us improve the website and user experience.

You can disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

We use the following types of cookies:

• Essential cookies: Required for basic website functionality and security.
• Analytical cookies: Help us understand how visitors use our website.
• Functional cookies: Remember your preferences and settings.

28. Third-Party Services & Cross-Border Transfers

We use trusted third-party services that help us operate the website and deliver services, including:

• Google and Meta Analytics for website traffic analysis.
• Google and Meta services for forms, email, and analytics.
• Cloudflare for performance and security.
• WhatsApp, email and other platforms for client communication.
• Payment processors for billing and invoicing.
• Other service providers that assist with website functionality, marketing, or customer support.

These third parties may process information according to their own privacy policies. Some of these service providers may store data outside South Africa. Where this happens, we ensure that the recipient is subject to laws or binding agreements that provide an adequate level of protection for your personal information.

29. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. However, no online transmission or digital storage method is completely secure.

30. Data Breach Procedure

In the event of a data breach that may affect your personal information, we will:

• Take immediate steps to contain and investigate the breach.
• Notify affected individuals within 48 hours of becoming aware of the breach.
• Notify the Information Regulator within 72 hours, as required by POPIA, or as soon as reasonably possible.
• Provide guidance on steps you can take to protect yourself.

31. Data Retention

We keep personal information only for as long as necessary to respond to enquiries, provide services, maintain business records, resolve disputes, and meet legal requirements.

32. Your POPIA Rights

Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:

• Be notified when your personal information is collected.
• Access your personal information held by us.
• Request correction of inaccurate information.
• Object to the processing of your information.
• Request deletion of your information where legally permitted.
• Lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us at support@netcore145.co.za.

33. Promotion of Access to Information Act (PAIA)

In terms of the Promotion of Access to Information Act 2 of 2000 ("PAIA"), NetCore 145 (Pty) Ltd maintains a PAIA Manual which sets out the records we hold and how members of the public can request access to those records.

34. How to Request Access to Records

To request access to records held by NetCore 145 (Pty) Ltd, you must:

• Complete Form C, as prescribed by the Information Regulator.
• Submit the completed form to support@netcore145.co.za.
• Pay the prescribed request fee, if applicable.

We will respond to your request within 30 days as required by PAIA, unless an extension is lawfully required.

35. Request Fees

The following fees may apply to requests for access to records, in line with PAIA regulations:

• Request fee: R50 (payable before the request is processed).
• Access fee: Dependent on the form of access and the volume of records requested.
• Copying fees: As prescribed by PAIA regulations.

Fees may be waived in certain circumstances as provided for in PAIA.

36. Records Held by NetCore 145 (Pty) Ltd

Categories of records held by NetCore 145 (Pty) Ltd include, but are not limited to:

• Company registration and statutory documents.
• Client agreements, quotes, and invoices.
• Project files, designs, and deliverables.
• Financial records and tax documents.
• Employee and contractor records.
• Correspondence with clients, suppliers, and service providers.
• Records relating to personal information processed in terms of POPIA.

37. Contact

For questions about these Terms, this Privacy Policy, or a PAIA request, contact us using the details below:

• Email: support@netcore145.co.za
• WhatsApp: 072 119 4887
• Postal Address: 145 Jasons Way, Riebeeckstad, Welkom, Free State, 9459